Q: Does Boomerang receive samples 7 days a week?
A: Boomerang receives samples Monday-Saturday. Depending on the overnight shipping included with your test kit, you can determine when your sample will arrive back to our lab. Standard Overnight shipping arrives to our lab Monday-Friday. This means any sample shipped to our lab on Friday will arrive Monday. Priority Overnight shipping arrives to our lab Monday-Saturday. This means any sample shipped to our lab on Friday will arrive Saturday and any sample shipped Saturday will arrive Monday.
Q: When will I receive my test results?
A: Delivery of results all depends on the type of test you've ordered. Each test kit should have details in the description in regard to when you should expect to receive your results. If you haven't received your results and you're beyond the delivery time window for the test you ordered, please call our offices during business hours at 888-909-4877 or send an email to info@boomerangkit.com.
Q: How do I see the status of my results?
A: Test registration and result reports are both processed through our HIPAA-compliant lab system partner ELIS. It's important to remember that you have an account through Boomerang for e-commerce information related to your order and a separate account through ELIS where your patient information is securely stored. You can access ELIS through your Boomerang account dashboard under the tab labeled "Test Manager". You will be notified when your results are ready to review through email by ELIS, but if you would like to check on their status, you can login any time to ELIS through your Boomerang account dashboard and check status there. If you have any questions, please call our offices during business hours at 888-909-4877 or send an email to info@boomerangkit.com.
Q: I purchased a test kit but no longer need it. Can I give the test to someone else?
A: Yes! The test kit is not linked to a specific patient until an individual registers the unique test kit ID code with their personal information.
Q: How accurate is Boomerang's COVID-19 RT-PCR test?
A: The RT-PCR method of testing is known as the Gold Standard for COVID-19 testing, and is 99% accurate.
Q: How credible is Boomerang?
A: Boomerang is an at-home medical test kit developed by BioGnomics Lab. BioGnomics is CLIA-certified which is verifiable by our CLIA number. You can look up our lab on the CDC's laboratory search website by clicking here and entering our name and CLIA number 05D2198454. Please note: We do not offer any in-person testing appointments at our facility.
Q: What if I need a larger quantity of tests for a group of people or organization?
A: Boomerang offers large quantity testing solutions for organizations of all types and sizes. For more information, visit our For Businesses page or call 888-909-4877.
Q: I haven't received my results yet, how do I check on the status of my test?
A: The best way to contact Boomerang for the status of your results is to call our offices during business hours at 888-909-4877 or email info@boomerangkit.com. Someone from our team will be in touch with you quickly.
